Our hours of operation are Monday – Friday, 10:00am EST to 4:30pm EST. Same day shipping cut-off is 2pm EST.

We ship most orders on the day they are fulfilled provided we receive the order by 2pm EST and it is shipping to the billing address. Shipping to a different location may delay shipping until verified. The shipping speed you select does not guarantee when the order leaves the warehouse. All addresses go directly to the shipper from the computer the exact way that it is typed on the original order. Please double check your shipping address before submitting your order. Please place apartment numbers on the second line so that it is clear it is an apartment number.

*Spray Tanning Kits – if the shipping address is different than the billing please checkout using PayPal to prevent any order delays.*

Free Shipping Restrictions

We offer free shipping on all continental U.S. orders over $100. This does not include Alaska, Hawaii, Canada, international orders or freight orders.

FREE SHIPPING – The carrier and service will be at our discretion. Delivery may take longer to receive than the time shown on the website. We use USPS for small orders and FedEx or UPS for larger orders and tanning kits.

Any requested change in shipping option will require an additional shipping cost. If your package is deemed undeliverable and returned, usually due to a faulty shipping address, you will be charged standard shipping on the re-attempted package delivery.

MY ORDER

There’s a problem with my order 

If you received your order and something is missing or damaged, you must contact us within 48 hours of delivery. We require photo documentation for all damages. We will promptly ship replacements out to you within 48 hours of receiving photos needed for documentation purposes.

Tracking My Package

Once your order is processed and shipped, a tracking number will be sent via email to the email address associated with your order. Click on this number to track your package via the shipping carrier’s website. Tracking numbers will not be functional until 8pm EST of the day the package is shipped.

My Tracking Link Isn’t Working

Packages are untraceable until 8pm of the evening the package is shipped and the tracking number will not be functional until this time. If the tracking link sent with your confirmation email isn’t working, try logging into our website, find your order and click on the tracking number to track your package through the carrier.

 Note that your tracking number differs from your order number. If the link still does not work, try entering your tracking number directly into the carrier’s tracking page. If you still can’t get your tracking information to appear, contact us and we can assist you in finding where your package could be.

My Package Was Undeliverable / Returned

If your tracking information shows your package was undeliverable or returned to us in Charlotte, North Carolina, the mail carrier decided the package could not be delivered safely. There are a few reasons for undeliverable packages:

• A part of the address is missing (usually apartment / suite numbers)
• A part of the address is incorrect / nonexistent (usually apartment / suite numbers)
• Mailbox / doorstep was inaccessible
• Mailbox / doorstep was insecure
• The package could not fit in mailbox but could not be safely left on doorstep
• The carrier did not recognize the recipient’s name for that address

Unfortunately, Globodyinc has no control over when a package is undeliverable as that decision is left to the mail carrier’s discretion delivery. They may leave the package at the local post office or the carrier hub for customer pick up or they may send it back to our warehouse. Returned mail may take several days to reach us and we have no warning when this happens. When the package does return to us, we only know there was an error at delivery until we have time to assess the problem.

When we receive undeliverable packages, we attempt to contact you for an updated / corrected shipping address to resend your order. Our Free Shipping offer does not apply to any re-attempted package deliveries. You will be charged standard shipping for any subsequent delivery attempts.

If we can’t contact the customer to figure out the problem, we will reclaim the package contents and refund the order, minus the shipping. Shipping is non-refundable.

I Think My Package is Lost

If your package tracking hasn’t been updated after a few days, it may have been lost in transit. With the incredible volume of packages handled by the carriers, losing a package is rare, but does occur. We understand your frustration. Please contact us with your situation and we can attempt to find your order. If it appears that the carrier did lose the package, we will ask that you initiate a claim with the shipping carrier.  We will follow up on your claim and once the carrier declares the package lost, we will re-ship your order. We do ask that if your initial package does find its way to you, that you contact us so we can reverse any new shipment in transit or send a return label for the duplicate order.

Undeliverable Packages

If your package is deemed undeliverable due to inaccurate or invalid address, the carrier will return the package to our facility.  Typically, neither the customer or us is aware the carrier is returning the undeliverable package until it is returned to our facility. We then call you for the correct address and to make arrangements for reshipment. The additional shipping cost for the return to us by the carrier and reshipment to the correct address are all the customer’s responsibility.

DOMESTIC SHIPPING

Domestic Shipping Services

Globodyinc offers USPS shipping services. Although most orders made before 2pm EST are shipped the same day, the shipping option you select does not guarantee when the order leaves the warehouse. Your shipping options are subject to change depending on the weight/destination of your package.

We offer the following shipping services within the continental US and Caribbean , with some services at cost to the customer:

USPS Priority – 1-3 business days transit time

USPS Parcel Post – 2-8 business days transit time

Shipping & Returns

Minimum Order Value	Standard Shipping5-7 Business days
Orders below $100	$9.99
Orders above $100	FREE

Contact our customer service team at 

Email Hello@globodycaribbean.com

Customer Service Number +1 (939) 356-2395